291jili Privacy Policy

Last updated: 2025

When you register an account with 291jili, we collect the personal information you provide directly, including your name, date of birth, email address, mobile number, and preferred payment details for PHP transactions. We also collect information generated through your use of the platform, such as login timestamps, device type, browser information, IP address, and activity logs related to games and transactions. This technical data helps us maintain platform security, detect unusual activity, and ensure that your account is being accessed only by you. If you contact our support team, we may also retain records of that communication to help resolve your query and improve our service quality. We do not collect sensitive personal information such as government-issued ID numbers unless it is specifically required for identity verification under applicable regulations in the Philippines. All information collected is limited to what is genuinely necessary for the operation of the platform and the delivery of a safe, personalised experience for every member. You have the right to request a summary of the personal data we hold about you at any time by contacting our support team.

The personal information we collect is used primarily to operate and maintain your 291jili account, process PHP deposits and withdrawals, verify your identity where required, and deliver the games and features available on the platform. We also use your data to send you important account notifications — such as transaction confirmations, security alerts, and updates to our terms or policies — through your registered email address or mobile number. Where you have opted in, we may use your contact details to inform you about platform updates, new game releases, or VIP programme changes that may be relevant to your account. Your activity data is used internally to improve platform performance, identify and fix technical issues, and develop features that better serve members in the Philippines. We do not use your personal data to make automated decisions that have a significant legal or financial impact on you without human review. Your data is never sold, rented, or traded to third-party marketing companies. Any use of your data beyond what is described in this policy will only occur with your explicit consent or where required by law.

291jili does not sell or share your personal information with third parties for their own commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — for example, payment processors that handle PHP transactions, identity verification services, and technical infrastructure providers — but only to the extent necessary for them to perform their specific function. All third-party service providers we work with are required to handle your data securely and in accordance with applicable data protection standards. We may also disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if we are legally required to do so, or if disclosure is necessary to protect the rights, safety, or property of 291jili or its members. In the event that 291jili undergoes a business restructuring or transfer of ownership, your personal data may be transferred as part of that process, and you will be notified in advance where required by law. We will never disclose your personal information to other members of the platform. If you have concerns about how your data is shared, you are welcome to contact our support team for clarification.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in order to comply with our legal obligations, resolve disputes, and enforce our agreements. Transaction records and account activity logs may be retained for longer periods where required by financial regulations applicable to the Philippines. When your data is no longer needed for the purposes for which it was collected, we take steps to securely delete or anonymise it so that it can no longer be linked back to you. Your data is stored on secure servers with access controls in place to prevent unauthorised access, modification, or disclosure. We implement industry-standard technical measures including encryption and secure access protocols to protect stored data. While we take all reasonable precautions, no data storage system can be guaranteed to be completely secure, and we encourage you to also take steps to protect your own account credentials. If you close your account, we will process your data deletion request in accordance with our retention schedule and applicable legal requirements.

As a member of 291jili based in the Philippines, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete your data where it is no longer necessary for us to retain it. You may also request that we restrict the processing of your data in certain circumstances, or object to processing that is based on our legitimate interests. If you have provided consent for a specific use of your data — such as receiving promotional communications — you may withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal. To exercise any of these rights, please contact our support team through your registered account; we will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing certain requests to ensure that your data is not disclosed to an unauthorised person. If you believe your data rights have not been respected, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We are committed to working with you to resolve any concerns fairly and transparently.

291jili uses cookies and similar tracking technologies to ensure the platform functions correctly, remember your session preferences, and analyse how members interact with different parts of the site. Essential cookies are required for the platform to operate and cannot be disabled without affecting core functionality such as staying logged in or completing a PHP transaction. We may also use analytics cookies to understand aggregate usage patterns — for example, which pages are visited most frequently — so that we can improve the overall experience for members in the Philippines. These analytics cookies do not identify you personally and the data is reviewed only in aggregated form. You can manage your cookie preferences through your browser settings; however, disabling certain cookies may limit your ability to use some features of the platform. We do not use cookies to serve third-party advertising or to track your activity on other websites. If you have questions about our use of cookies, the FAQ page contains additional guidance.

291jili may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable law in the Philippines. When we make material changes, we will notify registered members through the platform or by email to the address associated with your account, and the updated policy will be published on this page with a revised date. We encourage you to review this page periodically so that you remain informed about how your data is being handled. Continued use of the platform after a policy update constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact our support team to discuss your options. For any privacy-related questions or requests, you can reach us at [email protected] — please note this is a plain text address and not a clickable link. You may also visit the FAQ page for answers to common questions about data and account management.